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2011年第八届服务系统与服务管理国际学术会议-ICSSSM’11
作者:佚名  文章来源:不详  点击数  更新时间:2011-1-8 18:20:33  文章录入:xiaohe  责任编辑:xiaohe

 

The 8th International Conference on Service Systems and Service Management
(ICSSSM’11) 
June 25-27, 2011 
Tianjin, China 
 
  
Co-Sponsored by: 
IEEE SMC 
Nankai University 
The Chinese University of Hong Kong 
Tsinghua University 
National Natural Science Foundation of China (NSFC) 
Hosted by: 
Business School, Nankai University, China 
Conference Co-Chairs: 
Weian Li,                              Nankai University, China 
Jian Chen,                           Tsinghua University, China 
James A. Fitzsimmons,     The University of Texas at Austin, USA 
William A. Gruver,       Simon Fraser University, Canada 
Chung-Yee LEE,        Hong Kong University of Science and Technology, Hong Kong, China 
Roland RUST,          University of Maryland, USA 
J. M. Tien,             University of Miami , USA  
D. S. Yeung,           IEEE Systems, Man and Cybernetics Society 
International Program Committee: 
Chair: Jian Chen,             Tsinghua University, China 
Co-Chair: Xiaoqiang Cai, The Chinese University of Hong Kong, Hong Kong, China 
Local Organizing Committee: 
Chair :Jianyuan Yan     Nankai University, China 
Co-Chair: Yongjian Li  Nankai University, China 
Topics of Interest: 
The topics of interest include, but are not limited, to those listed in the following tracks: 
Track 1 – Theory and Principle of Service Sciences 
Service concepts and strategies, quality assurance, performance metrics. 
Track 2 –Service System Design, Operations, and Management  
Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems. 
Track 3–Supply Chain Management for Service  
Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement. 
Track 4–Service Marketing and Financial Management 
Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management. 
Track 5–Specific Industrial Service Management  
Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions. 
Track 6–Service Information Technology and Decision Making  
Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service. 
Track 7–Service Experiential Studies and Case Studies  
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals). 
Important Dates:
30 Jan 2011                        Full papers submission (maximum 6 pages) deadline
20 Mar 2011                       Notification of paper acceptance or rejection 
10 May 2011                       Final camera-ready papers submission deadline 
10 May 2011                       Early bird registration deadline 
25-27 Jun 2011                  Conference  
Call for Contributed Papers:
Papers on issues related to service systems and service management are welcome. All submissions should be written in English. The first page of each paper must include the following information: title of the paper; name(s) and affiliation(s) of the author(s); abstract of the paper; postal address, and email address of the corresponding author. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors.  
The conference proceedings will be published in CD-ROM with ISBN and submitted for EI indexing after the conference(IEEE Catalog Number: CFP11599-ART ISBN:978-1-61284-311-7). All previous ICSSSM proceedings published from 2005 to 2010 have been indexed by EI Compendex . Selected good papers will be recommended to potential publication in the Journal Nankai Business Review International or Journal of Systems Science and Systems Engineering
Call for Invited Sessions and Tracks:
The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts. 
Paper Submission:
Please send papers (in PDF or Word) to: ICSSSM11,Business School, Nankai University, Tianjin 300071, P.R. China.
Tel:+86 22 23498052 
Please indicate “Track Number” in the subject during your submission.
 
会议时间 2011-06-25 至2011-06-27
会议地点 天津
主办单位 南开大学商学院
电话 +86 22 23498052
Email ICSSSM11@gmail.com.
会议规模 不详
会议网址 http://ibs.nankai.edu.cn/ICSSSM11
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