（ICSSSM’11） 

June 25-27, 2011 

Tianjin, China 

 

  

Co-Sponsored by: 

IEEE SMC 

Nankai University 

The Chinese University of Hong Kong 

Tsinghua University 

National Natural Science Foundation of China (NSFC) 

Hosted by: 

Business School, Nankai University, China 

Conference Co-Chairs: 

Weian Li,                              Nankai University, China 

Jian Chen,                           Tsinghua University, China 

James A. Fitzsimmons,     The University of Texas at Austin, USA 

William A. Gruver,       Simon Fraser University, Canada 

Chung-Yee LEE,        Hong Kong University of Science and Technology, Hong Kong, China 

Roland RUST,          University of Maryland, USA 

J. M. Tien,             University of Miami , USA  

D. S. Yeung,           IEEE Systems, Man and Cybernetics Society 

International Program Committee: 

Chair: Jian Chen,             Tsinghua University, China 

Co-Chair: Xiaoqiang Cai, The Chinese University of Hong Kong, Hong Kong, China 

Local Organizing Committee: 

Chair :Jianyuan Yan     Nankai University, China 

Co-Chair: Yongjian Li  Nankai University, China 

Topics of Interest: 

The topics of interest include, but are not limited, to those listed in the following tracks: 

Track 1 – Theory and Principle of Service Sciences 

Service concepts and strategies, quality assurance, performance metrics. 

Track 2 –Service System Design, Operations, and Management  

Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems. 

Track 3–Supply Chain Management for Service  

Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement. 

Track 4–Service Marketing and Financial Management 

Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management. 

Track 5–Specific Industrial Service Management  

Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions. 

Track 6–Service Information Technology and Decision Making  

Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service. 

Track 7–Service Experiential Studies and Case Studies  

Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals). 

30 Jan 2011                        Full papers submission (maximum 6 pages) deadline

20 Mar 2011                       Notification of paper acceptance or rejection 

10 May 2011                       Final camera-ready papers submission deadline 

10 May 2011                       Early bird registration deadline 

25-27 Jun 2011                  Conference  

Papers on issues related to service systems and service management are welcome. All submissions should be written in English. The first page of each paper must include the following information: title of the paper; name(s) and affiliation(s) of the author(s); abstract of the paper; postal address, and email address of the corresponding author. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors.  

The conference proceedings will be published in CD-ROM with ISBN and submitted for EI indexing after the conference（IEEE Catalog Number: CFP11599-ART ISBN：978-1-61284-311-7）. All previous ICSSSM proceedings published from 2005 to 2010 have been indexed by EI Compendex . Selected good papers will be recommended to potential publication in the Journal Nankai Business Review International or Journal of Systems Science and Systems Engineering . 

The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts. 

Please send papers (in PDF or Word) to: ICSSSM11，Business School, Nankai University, Tianjin 300071, P.R. China.

Email: ICSSSM11@gmail.com. 

Tel：+86 22 23498052